IT Infrastructure Management – An Introduction

All successful organisations rely on their IT infrastructure, which comprises of software, hardware and several other components that are required to deliver IT, for the smooth execution of their business activities. Effective management of IT systems is crucial in order to leverage IT and to provide better services to clients.

Infrastructure management aims to effectively utilize and manage diverse components of IT systems to ensure the provision of the best possible service to customers, at all times. Since all activities of the business rely on IT in multiple ways, it is essential to manage IT efficiently and keep it free of complications. IT management also has a very crucial role in the automation of functions, supporting performance and service availability levels.

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Many organisations today try to scale their IT to manage global networks, applications and databases. The key objectives of Infrastructure management are:

· To decrease duplication of effort

· To increase productivity

· To ensure adherence to standards

· To ensure minimum downtime

· To decrease business risk

· To ensure business continuity

· To improve adaptability

· To reduce operational costs

· To increase service quality

· To adhere to business plans

IT management plays a very crucial role in the overall profitability and achievement of organizational goals as good management ensures less occurrence of IT issues and resolves problems before there is any impact on business continuity. Each enterprise has a unique set of IT management practices that are developed over a period of time to meet the distinct needs and challenges of the organisation.

IT administration can sometimes be extremely challenging for a company, especially as IT infrastructure is a unique blend of resources and capabilities. IT Infrastructure has to be appropriate to business needs, and thus management activities should be steered towards supporting the operational and strategic goals of the company. The focus should be on maintaining existing systems and on adding new infrastructure, as and when needed.

IT management aims to reduce cost without compromising on quality, which can be very difficult to achieve in-house. Sometimes collaborations and partnerships with external IT vendors may provide apt solutions.

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IT Infrastructure should be scalable and open for deviations or modifications in the future, as it will ensure that the company is prepared to meet future business requirements. Since business applications cannot be built without sturdy IT support, it is crucial that IT infrastructure is fail-proof at all times.Not only that, it is also crucial that your IT infrastructure is well aligned with your long-term business objectives.